The chatbot can handle messages across major platforms. It supports Facebook Messenger for automated replies to page messages and ad enquiries; Instagram Direct Messages for instant responses to DMs, story replies and campaign leads; and LinkedIn messages for professional enquiries and B2B lead generation.

When a user initiates a chat, the bot collects essential information such as name, email, phone number and enquiry details. This information is then passed to your sales or marketing team, enabling quick follow‑up and better lead qualification.

Yes. One of the chatbot’s core functions is “Landing Page Direction”—it sends users to the appropriate service page, quote form, booking page or campaign landing page based on their needs. This ensures prospects find the information they need without confusion and increases conversion rates.

Absolutely. The bot can handle enquiries generated from Facebook Ads, Instagram Ads and other Meta campaigns. By responding instantly to ad‑driven messages, it keeps potential customers engaged and guides them toward action.

Kiwi AI Labs follows a structured process to ensure the chatbot aligns with your brand and goals:

1. Business & campaign review: Evaluate your services, audience and campaign goals.
2. Knowledge base setup: Prepare approved information from your site, landing pages, FAQs and documents.
3. Brand voice & rules: Define tone, approved responses, boundaries and handover points.
4. Lead flow creation: Set up flows for requesting quotes, booking consultations or visiting landing pages.
5. Platform integration: Connect the chatbot to your social messaging channels.
6. Testing & optimisation: Launch, monitor and refine responses over time.
7.  

The system offers “AI where it helps, human support where it matters.” The chatbot deals with repetitive questions, simple enquiries, landing‑page direction and lead capture; your team can take over when conversations require personal advice, approvals, negotiation or specialised expertise

By providing instant replies to social media messages, the chatbot prevents leads from slipping away and ensures potential customers receive quick, brand‑aligned responses. It captures lead information, supports campaign enquiries and directs users to relevant pages, thereby turning social conversations into business growth.

Yes. During setup, Kiwi AI Labs defines your brand tone, approved responses and interaction rules. This ensures all automated messages align with your brand and provide a cohesive experience across social channels.

You can book a free consultation to discuss your social messaging needs and see how AI can help. Pricing varies based on the number of channels, the complexity of your lead flows and any integrations required. Contact Kiwi AI Labs for a tailored quote and start turning social conversations into qualified leads.

Kiwi AI Labs follows best practices for data privacy and security. Visitor conversations and captured leads are encrypted and stored securely. If you choose to integrate the chatbot with your CRM or marketing platform, only authorised data is transmitted. Kiwi AI Labs does not share your data with third parties without your consent.

Yes. A website AI chatbot benefits a wide range of industries—e‑commerce, professional services, healthcare, education, real estate, and more—by improving customer support and lead conversion. Kiwi AI Labs tailors each chatbot to your industry’s vocabulary, workflows and regulations, ensuring that responses are relevant and compliant.

All plans include initial setup and testing support. The Business plan includes monthly improvements, while Professional and Custom plans offer priority support and continued optimisation. Kiwi AI Labs monitors chatbot performance and makes updates to ensure high‑quality interactions.

You can request a free 30‑minute consultation with Kiwi AI Labs to discuss your business needs and explore how an AI chatbot can improve your website. The team will review your objectives, recommend a suitable plan, and guide you through the next steps.

Yes of course. We appreciate 100% customer satisfaction.