KiwiBot supports websites (we crawl automatically), PDFs, Word documents, knowledge bases, and databases (MySQL, PostgreSQL, Oracle, SQL Server). You can combine multiple sources to create a comprehensive knowledge base.
KIWIBOT CUSTOMER SERVICE CHATBOT
Support that understands your business.
KiwiBot helps your website answer customer questions instantly using your own website, documents, FAQs, and business knowledge.
✓ 24/7 support
✓ Lead capture
✓ Website trained
✓ Fast setup
KiwiBot Assistant
● Online now
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70%
tickets automated
tickets automated
24/7
instant support
instant support
1 line
website embed
website embed
WHY KIWIBOT
Turn your business knowledge into instant answers.
Reduce support workload while giving customers fast, helpful, brand-aligned responses.
Train on your content
Use your website, PDFs, FAQs, and business documents.
Reduce support tickets
Automate common questions about services, pricing, and policies.
Capture better leads
Collect names, emails, phone numbers, and enquiry details.
Escalate when needed
Send complex requests to your team with useful context.
SUPPORT SAVINGS
Calculate your monthly support savings.
If your team handles 500 tickets per month and KiwiBot resolves 70%, that can save hundreds of support hours every year.
Monthly ROI Example
Tickets resolved350
Average support cost$20
KiwiBot monthly cost-$149
Net savings$6,851/mo
Deploy KiwiBot in 30 minutes.
1. Connect your data
Enter your website URL, upload PDFs, and connect knowledge bases.
2. Customize KiwiBot
Set personality, escalation rules, welcome prompts, and branding.
3. Embed and launch
Copy one script into your website and start helping customers.
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Customer service use cases.
Product Questions
Answer questions about products, services, plans, and pricing.
Order Status
Let customers check orders and appointments using natural language.
How-To Support
Guide customers through setup, onboarding, and troubleshooting.
Policy Questions
Answer refund, privacy, delivery, warranty, and terms questions.
AI chatbot features built for you.
Elevate your customer experience and automate real conversations.
AI Support Automation
Handle repetitive requests automatically.
Lead Generation
Capture and qualify leads from conversations.
Knowledge Base AI
Train KiwiBot with PDFs, docs, pages, and FAQs.
COMPARISON
KiwiBot vs basic chat widgets.
| Feature | Basic Chat Widget | KiwiBot |
|---|---|---|
| Data source | Manual replies | Website, FAQs, PDFs, docs |
| Availability | Business hours | 24/7 instant answers |
| Lead capture | Basic form | Conversational qualification |
Ready to launch KiwiBot?
Give your website an AI assistant that answers questions, captures leads, and supports customers around the clock.
Build Your KiwiBot (Free)
Frequently Ask Questions about Customer Service Chatbots
Frequently Ask Questions about Customer Service Chatbots
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What data sources can I train the chatbot on?
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How does KiwiBot ensure accurate answers?
We use state-of-the-art RAG (Retrieval Augmented Generation) architecture. The chatbot retrieves relevant information from your sources before generating responses. Every answer includes citations linking to the original source, so customers can verify the information.
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Can it handle large documentation sets?
Yes, KiwiBot is built to scale. Our enterprise architecture supports hundreds of thousands of pages and documents, making it suitable for large knowledge bases and complex product catalogs.
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Can customers query my database?
Yes! KiwiBot supports natural language database queries. Customers can ask questions like "What's my order status?" and the chatbot will securely query your database to provide real-time information. We support MySQL, PostgreSQL, Oracle, and SQL Server.
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What happens when the chatbot can't answer?
You can configure escalation rules to route complex questions to human agents. The chatbot will hand off conversations with full context, so agents can pick up where AI left off.
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Is my data secure?
Yes — all data is encrypted at rest and in transit. We hosted all data within New Zealand territory on AWS Data Servers.