Last Updated: 19 May 2026
Welcome to Kiwi AI Labs.
We are committed to protecting your privacy and handling your personal information responsibly in line with the New Zealand Privacy Act 2020.
This Privacy Policy explains how Kiwi AI Labs collects, uses, stores, and protects information when you use our website, AI chatbot services, automation systems, and related digital solutions.
1. Who We Are
Kiwi AI Labs is a New Zealand-based AI automation business providing:
- AI website chatbots
- WhatsApp AI chatbots
- Facebook Messenger & social media chatbots
- AI-powered marketing automations
- Automated social media posting systems
- AI workflow integrations
- AI consulting and strategy services
Contact Details
- Website: kiwiailabs.co.nz
- Email: ask@kiwiailabs.co.nz, kiwiailabs@gmail.com
- Phone / WhatsApp: +64 22 30 20 816
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Phone number
- Business name
- Enquiry details
- Social media profile information (where voluntarily provided)
Technical Information
- IP address
- Browser type
- Device information
- Website usage analytics
- Cookies and session data
Business Information
When setting up AI systems for clients, we may receive:
- Website content
- PDFs and brochures
- FAQs
- Pricing information
- Policies and service documents
- Customer support content
- Approved knowledge-base materials
We only use information that is authorised by the client for chatbot training and automation purposes.
3. How We Use Your Information
We use information to:
- Respond to enquiries
- Deliver AI chatbot and automation services
- Improve our systems and website
- Provide customer support
- Send service updates or important notices
- Analyse website performance and user experience
- Integrate systems with CRM, messaging, or social media platforms
- Enable human support handover where required
We do not sell personal information to third parties.
4. AI Chatbots & Automated Responses
Our AI systems may collect and process information submitted through:
- Website chat widgets
- WhatsApp conversations
- Facebook Messenger
- Instagram messaging
- Other connected communication channels
These conversations may be:
- Logged for service improvement
- Shared with authorised team members
- Integrated into CRM or automation systems
- Reviewed for support, quality, or troubleshooting purposes
Some responses may be AI-generated and should not be considered legal, financial, or professional advice.
Users should avoid sharing sensitive personal information unless necessary.
5. Third-Party Services
We may use trusted third-party platforms and tools including:
- OpenAI
- Meta platforms (Facebook, Instagram, Messenger)
- WhatsApp Business API providers
- Google services
- CRM and automation platforms
- Website hosting providers
- Analytics services
These providers may process data outside New Zealand.
Where possible, we work with reputable providers that maintain appropriate security and privacy standards.
Use of third-party platforms is also subject to their own privacy policies and terms.
6. Cookies & Analytics
Our website may use cookies and analytics tools to:
- Understand website traffic
- Improve functionality
- Measure marketing performance
- Enhance user experience
You can disable cookies through your browser settings, although some website features may not function correctly.
7. Data Security
We take reasonable steps to protect information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online platform or transmission method can be guaranteed 100% secure.
8. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain business records
Clients may request deletion of their business data or chatbot knowledge-base content, subject to contractual or legal requirements.
9. Access & Correction
Under the New Zealand Privacy Act 2020, you may request:
- Access to personal information we hold about you
- Correction of inaccurate information
Requests can be made by contacting us at:
10. International Users
Although Kiwi AI Labs operates from New Zealand, our services may be accessed internationally. By using our services, you acknowledge that information may be processed or stored in other countries where our service providers operate.
11. Children’s Privacy
Our services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website with the revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Kiwi AI Labs
https://kiwiailabs.co.nz
Email: ask@kiwiailabs.co.nz, kiwiailabs@gmail.com
Phone / WhatsApp: +64 22 30 20 816